Money-back guarantee

PLEASE DO NOT RETURN YOUR PACKAGE BEFORE CONTACTING US, WE CAN NOT GUARANTEE TO PROCESS YOUR REFUND IF YOU DON'T CONTACT US FIRST.

We stand behind our products and are confident that they will deliver the results you desire. We understand that it can be challenging to fully trust a product that sounds too good to be true. That's why we proudly offer a 60-day money-back guarantee if you're not 100% satisfied with your product or the results. 

To activate the money-back guarantee, please follow these steps:

1. Give the product a fair trial for at least 30 days from the date of delivery, but no longer than 60 days. For our patches, we recommend using them at least three times as they tend to show noticeable results with regular use. If you haven't experienced any improvement or results after three uses, proceed to the next step.
2. If you are unsatisfied with the performance of your BreathGiver product or haven't seen significant results, please contact us via email at hello@breathgivers.com. Include your order number and provide details about your experience.
3. Once your claim is approved, we will refund you the amount equivalent to the product you have used (excluding shipping fees). If you have purchased the product multiple times, we can refund the extra units if you return them. Please request the return address from our customer support.

Please note that only used products are eligible for a money-back guarantee refund. You can return the unused products to our warehouse by asking the address to our customer service at hello@breathgivers.com. Kindly note that you are responsible for the postage costs associated with returning the unopened products, and these costs will not be refunded.

Ensure that your claim is complete, legible, and easy to understand. Incomplete or illegible claims will be considered invalid, and you will not receive a refund.

The amount will be refunded to your original form of payment. Please note that credit card companies may take up to 10 days to process the refund.

 

Product refund

If you changed your mind and wish to return some or all products of your order, please ask our customer service at hello@breathgivers.com to provide you with the shipping address to return them.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item as well as the approval or rejection status of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment.

You are responsible for the postage costs associated with returning the product(s), and these costs will not be refunded.

If you are shipping an order over 75€, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

The amount (excluding shipping costs) will be refunded to your original form of payment once we have received the product(s). Please note that credit card companies may take up to 10 days to process the refund.

 

Damaged Items

Our products are sent by logistics companies and it is possible that, in rare cases, they may suffer from damage in transit.

If this is the case and your product arrives broken or unusable, you can contact us for an exchange or refund.

Please email us at hello@breathgivers.com with a picture of the broken product and whether you would like a refund or a new item. Following this email, we will send you a return address for the item.

It is important to be patient, as the package is always inspected upon return for a refund/exchange. Only after the product has been inspected will we decide whether or not you will receive a refund.

If you are approved, then your refund or a new shipment will be processed.

 

Item never arrived

We understand the frustration of not receiving your product within the expected timeframe. If your order has not arrived within 14 days of placing it, please reach out to us at hello@breathgivers.com, and we will investigate the matter using the tracking number.

Please keep in mind that certain external factors, such as strikes or unforeseen circumstances, may occasionally cause delays in shipping. During these times, the tracking information may appear stagnant for a few days. We kindly ask for your patience and understanding, as these circumstances are beyond our control.

If the product was returned to us due to an inability to identify your mailbox or if an incorrect address was provided during checkout, we will request a new address from you to reship the item promptly.

In the event of an unsuccessful delivery attempt, we will guide you to your local post office or carrier to arrange a second delivery attempt.

Rest assured, we are committed to ensuring that you receive your order, and we will do everything we can to resolve any issues related to non-delivery. If the parcel has been returned to the sender as unclaimed within the time limit, please provide us with the correct address so that we can arrange a second delivery.

 

Exchanges (if applicable)

For all returns of exchanges please contact hello@breathgivers.com and provide them with your order number and reason for return or exchange. They will handle your request based on the rules stated in this page.

  

Gifts

Follow instructions above for returning online orders. If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a digital gift certificate will be emailed to you. 

 

Feedback

We would love to hear your feedback, questions, or any concerns. Please feel free to email us at hello@breathgivers.com to let us know how we are doing. We take your feedback very seriously and are always striving to improve.